Customer Service

How can we help?

Our customer service team supports lot owners, committee members, tenants, agents and contractors. Choose a request type below and we will make sure it reaches the right specialist quickly, with a reference you can quote when you follow up.

Before you get in touch

• Have your property address and lot or unit number ready
• Quote your levy notice or case reference if you have one
• Attach photos for maintenance and damage reports – they help us act faster
• Tenants should raise lot-related requests through their managing agent or landlord

Emergencies

For emergencies affecting common property – flooding, a burst pipe, fire damage, a lift entrapment or a security breach – call us immediately rather than emailing. If there is a risk to life, call 000 first.

• Victoria: (03) 8459 2193
• Queensland: (07) 5635 4330
• Outside business hours, call the same number and follow the recorded instructions for urgent common property repairs

Our service promise

• Every enquiry is logged and acknowledged
• Requests that need committee approval are put to the committee promptly
• We tell you what is happening before you need to ask